Support
Contact
Email contact@aicloudgateway.com or use the contact form. Both reach the same support queue, and our reply comes from that address, so you can answer it like any email. We reply within one business day, Monday to Friday.
To report a security vulnerability, choose Support in the form and put "Security" in the subject. Don't include exploit details until we've replied.
Support by plan
| Plan | Support |
|---|---|
| Starter | Email, next business day |
| Team | Faster email response |
| Business | Priority |
What to include
- your AWS account ID
- for a specific call, its
x-request-idresponse header, or the error code and the time - what you expected to happen
Never send your API key.
Many problems have a quick fix in Troubleshooting.